Terms of Service

By accessing, browsing, or using the FEAT SOFTWARE LTD website or any of our compliance consulting, audit, and training services, you confirm that you accept these Terms of Service and agree to comply with them in full. These terms apply to all visitors, users, and others who access or use our website and services.

You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these terms, and the term "you" shall refer to both you individually and the entity you represent.

If you do not agree with these Terms of Service, you must discontinue use of our website immediately. Your continued use of the website following the posting of revised terms constitutes your acceptance of the changes.

These terms were last updated on February 18, 2026, and are effective as of that date. We encourage you to review these terms periodically to stay informed about your rights and obligations when using our website and services.

FEAT SOFTWARE LTD provides professional compliance consulting services, regulatory audit services, employee training programs, and process implementation support for businesses operating in Canada. Our services are designed to help organizations understand, achieve, and maintain compliance with applicable laws, regulations, industry standards, and internal policies.

Our core service offerings include:

• Compliance Consulting: Analysis of your current regulatory posture, identification of gaps, development of remediation strategies, and ongoing advisory support to maintain alignment with Canadian federal and provincial regulations.
• Process Audit: Systematic examination of business processes against applicable standards and regulations, including document review, personnel interviews, on-site verification, and delivery of detailed findings reports with prioritized recommendations.
• Employee Training: Structured training programs delivered through live webinars, in-person workshops, and self-paced online courses covering regulatory awareness, internal audit techniques, risk management, and industry-specific compliance requirements.
• Process Implementation: Design and deployment of internal control systems, standard operating procedures, compliance monitoring frameworks, documentation drafting, workflow configuration, and staff onboarding for new systems.

The specific scope, deliverables, timelines, and fees for any engagement are detailed in separate service agreements or statements of work entered into between FEAT SOFTWARE LTD and the client. This website provides general information about our capabilities and is not, by itself, an offer to provide services or a binding contract.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice, although we will make reasonable efforts to inform existing clients of material changes that affect their active engagements.

When using our website and services, you agree to the following obligations and restrictions:

• Lawful Use Only: You agree to use our website and services only for lawful purposes and in accordance with all applicable local, provincial, federal, and international laws and regulations. You will not use our website in any way that violates any applicable law or regulation.
• No Scraping or Data Mining: You may not use automated tools, bots, scrapers, crawlers, or similar technologies to extract, collect, or harvest data from our website without our prior written consent. This includes but is not limited to scraping content, contact information, pricing data, or service descriptions.
• No Impersonation: You may not impersonate or misrepresent your affiliation with any person or entity, including FEAT SOFTWARE LTD, its employees, consultants, or other users of the website.
• No Interference: You may not attempt to gain unauthorized access to any portion of the website, other accounts, computer systems, or networks connected to the website. You may not interfere with or disrupt the website, servers, or networks connected to the website.
• No Unauthorized Distribution: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our website, except as expressly permitted by these terms.
• Accurate Information: When submitting forms, requesting consultations, or otherwise providing information to us, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of any information you provide.
• No Illegal Activity: You will not use our website or services to facilitate, promote, or engage in any illegal activity, including but not limited to fraud, money laundering, tax evasion, or any activity that violates the rights of others.

Violation of any of these obligations may result in immediate termination of your access to our website and services, without prior notice and without liability to FEAT SOFTWARE LTD.

All content, materials, and resources available on the FEAT SOFTWARE LTD website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, are the property of FEAT SOFTWARE LTD or its content suppliers and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The FEAT SOFTWARE LTD name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of FEAT SOFTWARE LTD. You may not use such marks without the prior written permission of FEAT SOFTWARE LTD.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website and its content for your personal, non-commercial informational purposes only. This license does not include the right to:

• Modify or copy any materials from the website for commercial purposes
• Use any data mining, robots, or similar data gathering and extraction tools on the website
• Download (other than page caching) any portion of the website or any information contained therein, except as expressly permitted on the website
• Use the website or any content therein for any commercial purpose or for the benefit of any third party

Any use of the website not expressly permitted by these Terms of Service is a breach of these terms and may violate copyright, trademark, and other laws. If you print, copy, modify, download, or otherwise use any part of the website in breach of these terms, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The information, content, and services provided on and through the FEAT SOFTWARE LTD website are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. FEAT SOFTWARE LTD disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

FEAT SOFTWARE LTD does not warrant that the website will be uninterrupted, timely, secure, or error-free, that the information provided on or through the website will be accurate, reliable, or current, or that any defects in the website will be corrected.

The content on this website is provided for general informational and educational purposes only. It does not constitute legal, financial, regulatory, tax, or professional advice of any kind. While we strive to keep the information on our website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, services, or related graphics contained on the website.

Any reliance you place on such information is strictly at your own risk. You should consult with qualified legal, financial, or regulatory professionals before making any decisions based on information found on our website. Specialists featured on our website participate as invited experts and consultants, and their presence does not constitute an endorsement or guarantee of any specific outcome.

FEAT SOFTWARE LTD does not guarantee any specific results from using our consulting, audit, or training services. Compliance outcomes depend on a wide range of factors specific to each client's business, industry, jurisdiction, and internal operations.

To the fullest extent permitted by applicable law, in no event shall FEAT SOFTWARE LTD, its directors, officers, employees, agents, consultants, affiliates, licensors, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the website or services
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content
• Any decisions made or actions taken based on information provided on or through the website
• Any errors, inaccuracies, or omissions in content, materials, or data provided through the website

In no event shall the total aggregate liability of FEAT SOFTWARE LTD arising out of or relating to your use of, or inability to use, the website exceed the amount you have paid to FEAT SOFTWARE LTD, if any, in the twelve (12) months preceding the event giving rise to the claim, or one hundred pounds sterling (GBP 100), whichever is greater.

This limitation of liability applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other basis, even if FEAT SOFTWARE LTD has been advised of the possibility of such damage. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless FEAT SOFTWARE LTD and its directors, officers, employees, agents, consultants, affiliates, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to reasonable legal fees) arising from or related to:

• Your use of and access to the website or services
• Your violation of any term of these Terms of Service
• Your violation of any third-party right, including without limitation any copyright, trademark, property, or privacy right
• Any claim that your use of the website or services caused damage to a third party
• Your provision of inaccurate, misleading, or fraudulent information through our website or in connection with our services

This indemnification obligation will survive the termination of these Terms of Service and your use of the website. FEAT SOFTWARE LTD reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with FEAT SOFTWARE LTD in asserting any available defenses.

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by FEAT SOFTWARE LTD. These links are provided solely for your convenience and informational purposes. We do not endorse, warrant, or assume any responsibility for the content, privacy policies, practices, products, or services of any third-party websites or resources.

FEAT SOFTWARE LTD has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that FEAT SOFTWARE LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit. Your interactions with any third-party website or service are governed solely by that third party's own terms and policies.

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the website and our services is governed by our Privacy Policy, which is available at our Privacy Policy page.

By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy. The Privacy Policy is incorporated into and forms part of these Terms of Service. We encourage you to review our Privacy Policy carefully to understand how we handle your personal data, including information about cookies, analytics, advertising technologies, and your rights regarding your data.

If you submit personal information through our contact forms, consultation request forms, or other communication channels on the website, that information will be processed in accordance with our Privacy Policy and used solely for the purpose of responding to your inquiry and providing relevant information about our compliance consulting, audit, and training services.

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

FEAT SOFTWARE LTD is a company registered in England and Wales with its registered office at 3 Ashley Road, Bournemouth, BH1 4LE, United Kingdom. Any legal proceedings arising out of or relating to these terms shall be brought exclusively in the courts of England and Wales, and you irrevocably submit to the exclusive jurisdiction of such courts.

If you are accessing our website or using our services from a jurisdiction outside of England and Wales, you do so on your own initiative and are responsible for compliance with all applicable local laws. Nothing in these terms shall be construed as creating any rights enforceable by any person who is not a party to these terms.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, both parties agree to first attempt to resolve the dispute informally.

Informal Resolution: Before initiating any formal legal proceedings, you agree to contact FEAT SOFTWARE LTD at [email protected] with a written description of the dispute, including your name, contact information, and the nature and basis of the dispute. Both parties will make good faith efforts to resolve the dispute through direct negotiation within thirty (30) days of receipt of the written notice.

Formal Proceedings: If the dispute cannot be resolved through informal negotiation within the thirty-day period, either party may initiate formal proceedings. Any unresolved dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales, as specified in Section 10 above.

Class Action Waiver: To the fullest extent permitted by applicable law, you and FEAT SOFTWARE LTD agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than through alternative means, both parties waive any right to a jury trial.

FEAT SOFTWARE LTD may terminate or suspend your access to the website and services, in whole or in part, immediately and without prior notice or liability, for any reason whatsoever, including without limitation if you breach any provision of these Terms of Service.

Upon termination, your right to use the website will immediately cease. All provisions of these Terms of Service which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

If you wish to terminate your relationship with FEAT SOFTWARE LTD, you may simply discontinue using the website. For clients with active service agreements, termination of the service engagement is governed by the specific terms of the applicable service agreement or statement of work, not solely by these website Terms of Service.

FEAT SOFTWARE LTD is not liable to you or any third party for any termination of your access to the website or services. We reserve the right to take any action we deem necessary to prevent unauthorized or abusive use of the website, including blocking IP addresses, removing content, or reporting activity to appropriate authorities.

FEAT SOFTWARE LTD reserves the right to modify, amend, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these terms, we will provide notice by posting a banner on our homepage for a minimum of fourteen (14) days before the updated terms take effect.

The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes. We encourage you to review these Terms of Service periodically to stay informed about any updates.

Your continued use of the website and services after the effective date of any changes constitutes your acceptance of the revised Terms of Service. If you do not agree to the revised terms, you must stop using the website and services before the changes take effect.

For clients with active service agreements, any changes to these website Terms of Service do not override or modify the terms of your individual service agreement unless explicitly stated in writing.

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation of these terms, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry within five (5) business days of receipt. For matters that require more detailed review, we will acknowledge your communication and provide an estimated timeline for a full response.